> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans for Agencies and Businesses

> Thinkrr.ai offers tailored plans for both agencies and individual businesses. This guide explains how **thinkrr** and its **CRM** function within each environment, including features, account management, and key terms. Use this documentation to understand how to choose, customize, and optimize your plan.

## Thinkrr and thinkrr CRM for Agencies

[Thinkrr.ai](https://thinkrr.ai) offers tailored plans for both agencies and individual businesses. This guide explains how **thinkrr** its CRM function within each environment, including features, account management, and key terms. Use this documentation to understand how to choose, customize, and optimize your plan.

## 1. Thinkrr for Agencies

**Thinkrr** provides agencies with scalable infrastructure to serve multiple clients through sub-accounts, flexible billing models, and optional add-ons for branding and setup support.

<AccordionGroup>
  <Accordion title="Agency Plans" icon="list" iconType="duotone">
    ### Kickstart

    * **For solo users, startups, or small agencies**
    * **Price:** \$39/month
    * 100 monthly Premium minutes (recurring, rollover)
    * Overage starts at \$0.09/min
    * 1 sub-account with a Local Number
    * Unlimited Inbound Agents
    * Unlimited Plug & Play Outbound Agents
    * GHL Native Integration
    * Community access
    * Access to Affiliate Program
    * White Label available as an Add-On (\$99/month)

    ### Lite

    * **For growing teams or agencies managing a few clients**
    * **Price:** \$199/month
    * 300 monthly Premium minutes (recurring, rollover)
    * Overage starts at \$0.09/min
    * 3 sub-accounts, each with a Local Number
    * 1 **Knowledge Pack** slot to upload
    * Web Widget access
    * Unlimited Inbound & Outbound Agents
    * Access to Affiliate Program
    * White Label available as an Add-On (\$99/month)

    ### Unlimited

    * **For scaling agencies managing multiple clients**
    * **Price:** \$499/month
    * 600 monthly Premium minutes (recurring, rollover)
    * Overage starts at \$0.09/min
    * Unlimited sub-accounts, each with a Local Number
    * 2 **Knowledge Packs** slots to upload
    * Web Widget access
    * Access to Affiliate Program
    * White Label available as an Add-On (\$99/month)
    * Option to add **Agency Launchpad Add-On** (\$999/month) for done-for-you onboarding
  </Accordion>
</AccordionGroup>

### Terms & Definitions

* **Agency Dashboard** Admin portal to manage Sub-accounts, monitor activity and spend, apply markups, and track profits.
* **Sub-accounts** Additional client accounts linked to the agency.
  * Kickstart → 1 sub-account
  * Lite → 3 sub-accounts
  * Unlimited → Unlimited sub-accounts
* **Wallet** Dollar value of available minutes in a Sub-account, reflecting any markup.
* **Minutes Left** Usable minute balance, including monthly and rollover minutes.
* **Spent Amount** Total cost of minutes purchased during the current period (includes markup).
* **Apply Base Price**\
  Overrides markup and charges Sub-account the standard Thinkrr rate (based on minute type).

<img src="https://mintcdn.com/thinkrrai/RODsmrLust0zzcIM/images/agencyboard.jpg?fit=max&auto=format&n=RODsmrLust0zzcIM&q=85&s=424199200dc8983e6629702194d6cdf7" alt="Agencyboard Jp" width="2160" height="1350" data-path="images/agencyboard.jpg" />

### Subscription Start Date

* Establishes each Sub-account’s billing cycle.
* Renewal date shown in Monthly Overview.

### Metrics Tracked

* **Wallet Balance**: Dollar value of remaining minutes.
* **Spent Amount**: Total purchase cost this period.
* **Minute Usage**: Total of allocated and rollover minutes used this month.

## Agency Profit Calculation

<Note>
  **Agency Profit Formula**

  **Profit** = (Markup per minute − Base rate per minute) × Total purchased minutes

  **Example 1 – Basic Minutes:**\
  Base rate = \$0.09/min\
  Margin = \$0.03 → Client billed \$0.12/min\
  Profit = \$0.03/min

  **Example 2 – Premium Minutes:**\
  Base rate = \$0.16/min\
  Margin = \$0.03 → Client billed \$0.19/min\
  Profit = \$0.03/min
</Note>

***

## 2. Thinkrr and thinkrr CRM for Businesses

<Accordion title="Business Plan" icon="list" iconType="duotone">
  **Thinkrr** offers a single Business Plan designed for businesses that want powerful AI voice calling without the complexity of managing multiple clients.

  **The Business Plan**

  * *Ideal for businesses looking to automate inbound and outbound calling*
  * **Price:** \$99/month
  * 250 monthly Premium Voice Minutes (recurring)
  * 3 Outbound Calling Projects
  * 2 Inbound AI Receptionists (includes Web Widget)
  * 1 Dedicated Local Phone Number
  * Unlimited Call Transcripts & Analytics
  * Native Integrations (Google Calendar, GoHighLevel, Jobber)
  * 30-day free trial — cancel anytime
</Accordion>

Business **thinkrr** accounts are designed for direct use, with no need to manage sub-accounts. Users only need to monitor their own monthly allotted minute usage. To view your balance, manage consumption, or purchase additional minutes, check the section below.

***

## Payment & Minute Management

<Steps>
  <Step title="Click &#x22;Payments&#x22;">
    Navigate to the Payments section to view and manage your current minute balance.

    <img src="https://mintcdn.com/thinkrrai/cUxtuDUW_RkAiPup/images/guiddeone.png?fit=max&auto=format&n=cUxtuDUW_RkAiPup&q=85&s=0ea38539e881e3927bd1f5d7a13a67bd" alt="Guiddeone Pn" width="1920" height="1080" data-path="images/guiddeone.png" />
  </Step>

  <Step title="Click &#x22;Buy Minutes&#x22;">
    Instantly purchase additional minutes if your balance is low and you need more immediately.

    <img src="https://mintcdn.com/thinkrrai/cUxtuDUW_RkAiPup/images/guide2.png?fit=max&auto=format&n=cUxtuDUW_RkAiPup&q=85&s=416cd1f66565394c776f118a57417fcc" alt="Guide2 Pn" width="1920" height="1080" data-path="images/guide2.png" />
  </Step>

  <Step title="Click &#x22;Auto Recharge Settings&#x22;">
    Set up auto recharge to ensure your account is automatically topped up when minutes run low—this helps avoid interruptions in service.

    <img src="https://mintcdn.com/thinkrrai/cUxtuDUW_RkAiPup/images/guidethree.png?fit=max&auto=format&n=cUxtuDUW_RkAiPup&q=85&s=b96464077f70f1280afbf9db0469dbba" alt="Guidethree Pn" width="1920" height="1080" data-path="images/guidethree.png" />
  </Step>

  <Step title="Toggle &#x22;Automatically recharge my card when my credit balance falls below the threshold&#x22;">
    Choose the threshold and how many minutes to automatically add once the threshold is reached.\
    While optional, auto recharge is highly recommended to prevent running out of minutes unexpectedly.

    <img src="https://mintcdn.com/thinkrrai/cUxtuDUW_RkAiPup/images/guidefour.png?fit=max&auto=format&n=cUxtuDUW_RkAiPup&q=85&s=30083cdf7a9d959dee88ee5dfe363a1a" alt="Guidefour Pn" width="1920" height="1080" data-path="images/guidefour.png" />
  </Step>
</Steps>

***

## Canceling Your Plan

To cancel your subscription, navigate to **Profile Settings** and follow the steps below:

<Steps>
  <Step title="Access Profile Settings">
    Hover over your **profile name** in the bottom-left corner and click **Profile Settings**.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Eg8k4gl3LUdDuffo/images/cancelone.png?fit=max&auto=format&n=Eg8k4gl3LUdDuffo&q=85&s=2a3ee5070ce4698f14a8808dd621cbe6" alt="Cancelone Pn" width="1920" height="1080" data-path="images/cancelone.png" />
    </Frame>
  </Step>

  <Step title="Locate the Cancel Option">
    In the **General** section, scroll to the bottom-left and click **Cancel Subscription**.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Eg8k4gl3LUdDuffo/images/canceltwo.png?fit=max&auto=format&n=Eg8k4gl3LUdDuffo&q=85&s=822be9d5152310543dc25e4f76ec8733" alt="Canceltwo Pn" width="1920" height="1080" data-path="images/canceltwo.png" />
    </Frame>
  </Step>

  <Step title="Provide Cancellation Feedback">
    Select a reason from the list or provide custom feedback. This information is recorded internally for reporting purposes.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Eg8k4gl3LUdDuffo/images/cancelthree.png?fit=max&auto=format&n=Eg8k4gl3LUdDuffo&q=85&s=a112ace68460e9a3fbecd064afffa879" alt="Cancelthree Pn" width="1920" height="1080" data-path="images/cancelthree.png" />
    </Frame>
  </Step>

  <Step title="Confirm Cancellation">
    Click **Cancel My Subscription** to finalize.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Eg8k4gl3LUdDuffo/images/cancelfour.png?fit=max&auto=format&n=Eg8k4gl3LUdDuffo&q=85&s=7d4e81d7a7da6bdb9e54989020435446" alt="Cancelfour Pn" width="1920" height="1080" data-path="images/cancelfour.png" />
    </Frame>

    A confirmation pop-up will appear. You'll have the option to immediately **reactivate**, **freeze**, or **downgrade** your subscription if you change your mind.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Eg8k4gl3LUdDuffo/images/cancelfive.png?fit=max&auto=format&n=Eg8k4gl3LUdDuffo&q=85&s=ef45e4056c6c7b7f5cebfcf6d06747cc" alt="Cancelfive Pn" width="1920" height="1080" data-path="images/cancelfive.png" />
    </Frame>

    You'll also receive an email confirming the cancellation.
  </Step>
</Steps>

> **ℹ️ Note:**\
> After cancellation, your account and all included **benefits will remain active** until the end of your current billing period. You'll **retain** access to **all features until the renewal date**.

> **⚠️ Warning:**\
> Once the primary account is canceled, **all associated sub-accounts will also be canceled**. Sub-account users will no longer be able to log in.

***

### Freezing or Pausing Your Account

If you're not ready to cancel entirely, you can choose to **freeze** your account instead. This activates a **Keep Access Plan** at a reduced rate.

* **Lite Users:** \$39/month
* **Kickstart Users:** \$4.99/month
* Keeps all agents, projects, and setup intact
* No new agents or clients can be added while frozen
* Can be reactivated instantly at any time

This option appears automatically during cancellation as an alternative to full account termination.

***

If you need assistance with your cancellation, please [submit a ticket](/Support-Ticket-System).

## FAQs & Troubleshooting

#### Subscription Plans

<AccordionGroup>
  <Accordion title="How do I know which plan I am on?" icon="user-group-crown" iconType="duotone">
    In your Admin Dashboard, you will see a badge detailing your current plan.
  </Accordion>

  <Accordion title="Can I change plans?" icon="user-group-crown" iconType="duotone">
    Yes. Please refer to our support site for assistance with plan changes.
  </Accordion>

  <Accordion title="What’s the difference between Premium and Basic minutes?" icon="user-group-crown" iconType="duotone">
    Premium minutes offer higher-quality, more natural-sounding conversations — ideal for client-facing or sales calls.\
    Basic minutes are faster and lower-cost, suitable for testing or high-volume internal campaigns.
  </Accordion>

  <Accordion title="Can I freeze or pause my account?" icon="user-group-crown" iconType="duotone">
    Yes. During cancellation, you can switch to a reduced-rate Keep Access Plan to preserve your setup and data.
  </Accordion>
</AccordionGroup>

#### Minute Management & Rollover Rules

<AccordionGroup>
  <Accordion title="Do unused minutes roll over?" icon="clock" iconType="duotone">
    Yes. Paid plans include minute rollover. The Free plan (coming soon) does not.
  </Accordion>

  <Accordion title="What are the overage rates?" icon="clock" iconType="duotone">
    Overage rates range from **\$0.09–\$0.30/min**, depending on whether you use Basic or Premium minutes.
  </Accordion>
</AccordionGroup>

#### Purchasing Credits

<AccordionGroup>
  <Accordion title="Do unused credits carry over?" icon="credit-card" iconType="duotone">
    Yes, purchased credits carry over month-to-month. Allotted minutes refresh monthly.
  </Accordion>

  <Accordion title="What happens if a sub-account buys credits at a markup?" icon="credit-card" iconType="duotone">
    The sub-account wallet reflects the dollar equivalent of their remaining minutes, including the markup.
  </Accordion>
</AccordionGroup>

#### Account Switching

<AccordionGroup>
  <Accordion title="What data can I see when switching accounts?" icon="arrow-right-arrow-left" iconType="duotone">
    You can view call history, wallet balances, and usage details for sub-accounts.
  </Accordion>
</AccordionGroup>

***

For additional questions or guidance, try using our [**Virtual Support Agent**](/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).

If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).