> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-Recharge & Auto Allocation

> The **Auto-Recharge & Threshold Settings** feature in thinkrr Voice AI ensures that your account remains fully functional without interruptions due to depleted credit.

## Overview

By setting up **Auto-Recharge**, users can automate credit top-ups when their account balance falls below a specified **Threshold**, preventing service disruptions and ensuring smooth call operations.

This guide walks you through how to configure **Auto-Recharge** and manage your **Threshold Settings** to optimize credit usage. It also highlights key considerations, especially under thinkrr’s **credit-based billing model**, where your **USD credit** converts into minutes dynamically based on your current pricing rate.

***

## What Is Auto-Recharge?

**Auto-Recharge** is a feature that allows users to **automatically purchase additional credit** when their wallet balance falls below a predefined **Threshold** amount. This ensures uninterrupted service without requiring manual top-ups each time your credit runs low.

For example:

* **Threshold Amount:** \$10
* **Auto-Recharge Amount:** \$50

If your wallet balance drops below **50** to your balance.

> 💡 Since thinkrr uses dynamic per-minute pricing, the number of minutes your \$50 will generate will depend on your selection: **\$0.16/min for Premium minutes or \$0.09/min for Basic minutes.**

***

## How to Set Up Auto-Recharge & Threshold Settings

<Steps>
  <Step title="Navigate to the Payments Section">
    * In the thinkrr Voice AI platform, click on **Payments** from the main side panel to access your wallet.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/CyXP3wYOyB8tTBmU/gotorecharge.png?fit=max&auto=format&n=CyXP3wYOyB8tTBmU&q=85&s=53c38ec9beb931660b519fd67ee4eff5" alt="" width="1920" height="980" data-path="gotorecharge.png" />
    </Frame>
  </Step>

  <Step title="Add a Payment Method (if not already done)">
    * Ensure you have a valid credit or debit card added to your account.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/Iu9jHiPp47fj5lCL/setpayment.png?fit=max&auto=format&n=Iu9jHiPp47fj5lCL&q=85&s=6ee7fb0af8c9496db2c9e94b18d1a65d" alt="" width="1920" height="980" data-path="setpayment.png" />
    </Frame>
  </Step>

  <Step title="Set Your Threshold & Auto-Recharge Amount">
    * Click the '**Configure**' button to open the recharge conditions interface

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/t94E3KQGV_TpQ0dy/configurerecharge.png?fit=max&auto=format&n=t94E3KQGV_TpQ0dy&q=85&s=188c26ceb681d2c2be781a7ec438c871" alt="" width="1920" height="980" data-path="configurerecharge.png" />
    </Frame>
  </Step>

  <Step title="Save Settings">
    * In the new interface, set the following values:
      * **Minimum Threshold:** The wallet balance that triggers an Auto-Recharge.
      * **Auto-Recharge Amount:** The amount of credit purchased when your balance drops below the threshold.
      * Toggle the slide **on** for the recharge to be done automatically when you current balance drops below the set amount.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/t94E3KQGV_TpQ0dy/configurevalues.png?fit=max&auto=format&n=t94E3KQGV_TpQ0dy&q=85&s=4a1409f7fa0bfd9b71282b009188989a" alt="" width="1266" height="1080" data-path="configurevalues.png" />
    </Frame>
  </Step>
</Steps>

***

## Sub-Account Minute Auto Allocation

Monthly Sub-Account Auto Allocation lets agencies purchase and assign **Basic** and **Premium** minutes to a specific sub-account on a recurring monthly basis. This is configured from **Account Manager**, not the Payments tab.

<Steps>
  <Step title="Open Account Manager">
    * In the left sidebar, click **Account Manager**.

          <Frame>
            <img src="https://mintcdn.com/thinkrrai/lOPiCr5_svA_R0LE/accountmanager15.png?fit=max&auto=format&n=lOPiCr5_svA_R0LE&q=85&s=e3e4eb6c62b11a7d96aa30940d6502ee" alt="Gottoaccmanager" width="1920" height="980" data-path="accountmanager15.png" />
          </Frame>
  </Step>

  <Step title="Select the Sub-Account">
    * Find the sub-account you want to manage in the list.
    * Click the **three-dot menu** next to that sub-account.
    * Select **Manage auto allocation**.

          <Frame>
            <img src="https://mintcdn.com/thinkrrai/rMTiF90KY_356M7J/images/manageautoallocate.png?fit=max&auto=format&n=rMTiF90KY_356M7J&q=85&s=e62323579d7ae464cde10ee3ef78bf54" alt="Manageautoallocate" width="1256" height="1080" data-path="images/manageautoallocate.png" />
          </Frame>
  </Step>

  <Step title="Set Monthly Minutes">
    * Enter how many **Basic minutes** should be allocated each month.
    * Enter how many **Premium minutes** should be allocated each month.
    * Leave a value as **0** if you do not want to allocate that minute type.
    * Review the **Estimated monthly charge** shown in the panel.

      * This estimate is based on current minute rates.
      * Final billing occurs at runtime.

          <Frame>
            <img src="https://mintcdn.com/thinkrrai/rMTiF90KY_356M7J/images/monthlyminutesbuy.png?fit=max&auto=format&n=rMTiF90KY_356M7J&q=85&s=3091ac0961cf7a0a03909ce7dcf54b4e" alt="Monthlyminutesbuy" width="820" height="1200" data-path="images/monthlyminutesbuy.png" />
          </Frame>
  </Step>

  <Step title="Confirm Payment Method and Save">
    * Confirm which **payment method** will be used for the recurring monthly purchase.
    * If no payment method is shown, add one before saving.
    * Click **Save** to enable monthly allocation for that sub-account.
  </Step>
</Steps>

### Important Considerations

* **Dynamic Pricing Impact:** Credit does not equate to a fixed number of minutes. The amount of minutes your credit buys depends on your current per-minute rate.
* **Minute Type Affects Value:** Premium minutes are billed at \$0.16/min and Basic minutes at \$0.09/min. Your credit balance converts to minutes dynamically based on which rate applies to your current usage.
* **Threshold Sync:** If your balance is **below** the threshold when you set it, the system will **immediately** trigger a recharge.

Example:\
You set a threshold of **15** → the system recharges your wallet immediately to push your balance above the threshold.

## Campaign Autopause

If your balance drops below the minimum required to continue calling, affected campaigns are paused automatically.

<Steps>
  <Step title="See the low-balance warning">
    * A warning banner appears across the app when one or more campaigns become inactive due to low balance.
    * Click **Recharge** to add more minutes and continue calling.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/s48wo0ReMuOeufuX/images/rechargebanner.png?fit=max&auto=format&n=s48wo0ReMuOeufuX&q=85&s=a917ad65950c02ac641c0e9dba0cb525" alt="Rechargebanner" width="1340" height="78" data-path="images/rechargebanner.png" />
    </Frame>
  </Step>

  <Step title="Choose the recharge amount and minute tier">
    * Enter the amount you want to add to your balance.
    * Select whether you want to purchase:
      * **Premium Minutes**
      * **Basic Minutes**

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/s48wo0ReMuOeufuX/images/rechargecampaign.png?fit=max&auto=format&n=s48wo0ReMuOeufuX&q=85&s=ba1f89b168173a7e426bb0e9ec2286ed" alt="Rechargecampaign" width="510" height="556" data-path="images/rechargecampaign.png" />
    </Frame>
  </Step>

  <Step title="Resume eligible campaigns">
    * After recharging, choose which paused campaigns you want to resume.
    * Campaigns follow their assigned minute type.
    * If a campaign is set to **Premium** only and you recharge **Basic** minutes, that campaign stays unavailable in the resume list.

    <Frame>
      <img src="https://mintcdn.com/thinkrrai/s48wo0ReMuOeufuX/images/resumecampaigns.png?fit=max&auto=format&n=s48wo0ReMuOeufuX&q=85&s=083fae10605246a9e94c8a1c08d91e2d" alt="Resumecampaigns" width="584" height="579" data-path="images/resumecampaigns.png" />
    </Frame>
  </Step>
</Steps>

***

## FAQs & Troubleshooting

### General Questions

<AccordionGroup>
  <Accordion icon="message-question" iconType="duotone" title="What is Auto-Recharge?">
    Auto-Recharge automatically purchases more credit when your wallet balance falls below a set threshold, preventing interruptions in service.
  </Accordion>

  <Accordion icon="message-question" iconType="duotone" title="Why should I use Auto-Recharge?">
    It ensures you never run out of credit, avoiding disruptions to your AI Agent's call flow or campaign delivery.
  </Accordion>

  <Accordion icon="message-question" iconType="duotone" title="How do I automatically allocate minutes to a sub-account?">
    Go to **Account Manager**, open the three-dot menu next to the sub-account, select **Manage**, then choose **Manage Auto Allocation**.

    From there, set the number of Basic and/or Premium minutes you want to allocate each month and save your settings. The selected minutes will be purchased monthly and credited to that sub-account.

    Monthly Sub-Account Auto Allocation allows you to purchase additional Basic or Premium minutes on a recurring monthly basis for a selected sub-account. It does not transfer or redistribute the Premium minutes included with your primary plan. Included monthly minutes remain reserved for the primary account and cannot be automatically allocated to sub-accounts.
  </Accordion>
</AccordionGroup>

### Configuration

<AccordionGroup>
  <Accordion icon="gear" iconType="duotone" title="How do I set up Auto-Recharge?">
    Go to the **Payments** section, add a payment method, then define your **Threshold** and **Auto-Recharge Amount**. Click **Save** to activate.
  </Accordion>

  <Accordion icon="gear" iconType="duotone" title="What if my wallet balance is already below the threshold?">
    The system will immediately trigger a recharge to bring your balance above the threshold using your saved payment method.
  </Accordion>

  <Accordion icon="gear" iconType="duotone" title="Can I change my Auto-Recharge settings later?">
    Yes, you can adjust or disable Auto-Recharge at any time from the **Payments** tab.
  </Accordion>
</AccordionGroup>

### Usage and Results

<AccordionGroup>
  <Accordion icon="book-open" iconType="duotone" title="How does dynamic pricing affect Auto-Recharge?">
    Auto-Recharge purchases USD credit, not minutes. The number of minutes that credit translates to depends on your current pricing rate, which is $0.16 for Premium minutes or $0.09 for Basic minutes.
  </Accordion>

  <Accordion icon="book-open" iconType="duotone" title="What happens if my payment method fails during an Auto-Recharge?">
    You’ll receive an error notification and your account may be paused until the issue is resolved. Make sure your payment details are always up to date.
  </Accordion>

  <Accordion icon="book-open" iconType="duotone" title="Is Auto-Recharge available for all users?">
    Yes. Agencies, subaccounts, and regular users can all use Auto-Recharge to automate credit purchases.
  </Accordion>

  <Accordion icon="book-open" iconType="duotone" title="Can agencies manage Auto-Recharge for subaccounts?">
    No. Subaccounts must configure Auto-Recharge themselves. Agencies can monitor usage but cannot enforce recharge settings directly.
  </Accordion>
</AccordionGroup>

***

For additional questions or guidance, try using our [Virtual Support Agent](/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support).

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).