> ## Documentation Index > Fetch the complete documentation index at: https://docs.thinkrr.ai/llms.txt > Use this file to discover all available pages before exploring further. # Minute Pricing > Understand how credit-based billing, minute types, and bucket-based consumption work in the thinkrr Voice AI platform. ## Overview Thinkrr Voice AI uses a **credit-based billing system** combined with clear **minute types** so you can control cost and quality. Instead of pre-purchasing a fixed number of minutes, users purchase **USD credit**, and the number of minutes available depends on: * The **minute type** you purchase (Premium or Basic) * Any **discounted minute buckets** you’ve added (e.g., bulk packages) This document explains how minute pricing, minute types, buckets, and consumption order determine your effective call cost. *** ## Dynamic Credit-Based Billing Under this model, users (agencies, subaccounts, and regular users) purchase **credit in dollars**. The number of minutes you receive from that credit is calculated based on the **minute type selected at the time of purchase**. That rate is locked for those purchased credits. ### Premium vs Basic Minutes Premium and Basic minutes determine the level of voice quality, conversational depth, and contextual understanding used during calls. Both minute types support all scenarios and workflows, but they behave differently in terms of performance and are suited for different use cases. #### Premium Minutes Premium minutes use thinkrr's higher-quality voice model. **Performance Characteristics** * More natural, expressive, human-like tone * Stronger handling of objections and follow-up questions * Better at maintaining context across\*\*longer \*\* conversations * Smoother pacing and more realistic timing * Clear improvement in nuance, inflection, and emotional expression **Best For** * Customer-facing conversations * Sales, demos, and appointment setting * Complex branching flows or logic-heavy calls * Situations where tone, clarity, and conversational realism matter * Any interaction where first impressions impact results **Cost** * **\$0.16/min** * Included by default on all paid plans #### Basic Minutes Basic minutes use a simplified, efficiency-optimized voice model. **Performance Characteristics** * Faster, more direct speaking style * Less expressive but still clear and reliable * Ideal for predictable or \*\*short \*\*conversations * Reduced nuance handling compared to Premium * Optimized for high-volume calling and cost efficiency **Best For** * Bulk outbound campaigns * Short, simple, or repetitive calls * Data collection and survey-style interactions * Internal workflows or non-customer-facing tasks * High-volume use cases where nuance isn’t critical **Cost** * **\$0.09/min** * Available as an optional add-on #### How to Choose If the conversation involves objections, scheduling, multiple decision paths, or anything requiring personality or nuance, choose **Premium minutes**. If the goal is efficiency, scale, or simple data capture, and the conversation flow is straightforward, choose **Basic minutes**. Most users start with Premium minutes to experience the highest call quality, then add Basic minutes as they expand outbound volume or automate internal workflows. ### Standard Rates * **\$0.16/minute** — **Premium minutes** (default, higher-quality model) * **\$0.09/minute** — **Basic minutes** (reduced-cost, lower-quality model) This approach allows you to maintain a **fixed credit balance**, while your **available minutes** reflect the pricing of the minute types you bought. *** ## Bulk Minute Packages For high-volume usage, thinkrr offers **prepaid bulk minute packages** at discounted rates. These packages provide a cost-effective alternative to pay-as-you-go credit, especially for agencies or subaccounts handling large call volumes. | **Package Size** | **Cost (USD)** | **Effective Rate** | | ---------------- | -------------- | ------------------ | | 5,000 minutes | \$750 | **\$0.15/min** | | 10,000 minutes | \$1,400 | **\$0.14/min** | | 15,000 minutes | \$1,950 | **\$0.13/min** | | 20,000 minutes | \$2,400 | **\$0.12/min** | | 50,000 minutes | \$5,500 | **\$0.11/min** | > 💡 **Bulk minutes are always premium minutes.**\ > They maintain higher call quality while delivering predictable cost efficiency. ### How Bulk Packages Work * **Prepaid Balance**: You purchase a block of minutes upfront, which are deposited into your account as a dedicated **discount bucket**. * **Priority Use**: thinkrr always consumes your cheapest minutes first (see [Bucket Consumption Order](#bucket-consumption-order)). * **No Expiration During Active Use**: Minutes remain valid as long as your account is active and in good standing. * **Stackable Packages**: You can purchase multiple packages. They will be queued in order of **lowest per-minute cost**, ensuring maximum savings. This option is ideal for **agencies managing multiple subaccounts** or **teams with heavy inbound/outbound traffic**, since it guarantees a predictable per-minute rate. *** ## Minute Buckets: Priority Logic Thinkrr supports multiple "buckets" of minutes, each potentially priced at different rates. These may include: * **Premium minutes** (standard credit at **\$0.16/min**) * **Basic minutes** (discounted credit at **\$0.09/min**) * **Additional discounted bulk packages** (see table above) ### Bucket Consumption Order When you place a call, thinkrr will always: 1. Deduct minutes from the **lowest-cost bucket** first 2. Then use higher-cost buckets only after lower ones are depleted This ensures your **cheapest minutes** are always consumed first. ### Display Behavior When a user changes plans or purchases a different minute bucket, **previously purchased minutes** remain at their **original rate**. This can lead to multiple active buckets, for example: * 100 minutes at **\$0.11** from a bulk package * 300 minutes at **\$0.14** from a recent Premium credit purchase Billing always deducts from the **lowest-cost** bucket first. If the UI ever shows a temporary mismatch in displayed rate during transitions, **usage and billing remain accurate**. *** ## Viewing Balances & Pricing You can monitor: * Your **credit balance in USD** * Your **remaining minute equivalent**, based on your active buckets (e.g., \$0.11, \$0.13, \$0.14, \$0.15) * **Bucket consumption status** and order of use These metrics are available on the **Payments screen**, with an explanatory tooltip also visible on the **Home** screen. *** ## Pay-as-you-go System You can purchase USD credit directly using the **Payments** section. This applies to any user type (agencies, subaccounts, individuals). ### Purchasing Credit * Log into thinkrr * Open the **Payments** tab to view your Wallet * Add your credit or debit card details * A refundable **\$1** verification charge may be applied * Enter the dollar amount you wish to purchase * Credit will appear instantly in your Wallet and convert to minutes based on the **minute type** you select at purchase * Configure Auto-Recharge in the Payments section to prevent running out of minutes mid-call *** ## Agency Controls & Subaccount Pricing Agencies can apply **markup margins** to subaccount minute usage. Base rates available to agencies: * **\$0.16/min** for **Premium minutes** * **\$0.09/min** for **Basic minutes** The agency’s **margin** is added on top of the selected base rate.\ Agencies can view rate details and applied margins within the **Account Manager** UI. *** ## FAQs & Troubleshooting ### General Questions Premium minutes cost **\$0.16** per minute and provide higher-quality voice interactions. Basic minutes cost **\$0.09** per minute and offer a lower-cost alternative. Choose your minute type in the **Payments** section when purchasing credits. Agencies can also set minute preferences for each subaccount. ### Configuration Yes. Future purchases can use a different minute type. Previously purchased minutes keep their original rate and sit in separate buckets. No. Bulk packages create a discounted bucket that is consumed first. Your default minute type and rate for new purchases remains what you select at checkout. ### Usage and Results thinkrr always uses minutes from the **lowest-cost** bucket first (e.g., \$0.09/min bulk or Basic), then moves to higher-priced buckets (e.g., \$0.16 Premium) after the cheaper pool is depleted. View your USD credit and its minute equivalent in the **Payments** screen. The estimate reflects your active buckets and their consumption order. *** For additional questions or guidance, try using our [**Virtual Support Agent**](/Thinkrr-Support-Agent)! Available 24/7 to help resolve most issues quickly at [thinkrr.ai/support](https://thinkrr.ai/support). If you still need assistance, visit our support site at [help.thinkrr.ai](http://help.thinkrr.ai) and submit a [Ticket](/Support-Ticket-System) or contact our team directly at [hello@thinkrr.ai](mailto:hello@thinkrr.ai).