Area Code Selection

Selecting an area code for your AVA phone number allows you to establish a localized presence, enhancing trust and improving call pickup rates in specific geographic regions.

Overview

This feature is part of the initial setup process and remains accessible at any time via the Phone Numbers section in the AVA Voice AI platform. Users can also utilize international numbers through Twilio for global outreach. Please refer to the appropriate Twilio documentation to learn how.

Details

Selecting area codes is straight forward and available to you via the phone number setup wizard, allowing you to make the most of the free phone number included in your AVA subscription. Let’s see how.

• Initial Setup or Phone Number Redemption:

  • During initial setup you will encounter the Phone Setup Wizard
  • If you select “Get a New Phone Number”, you’ll be prompted to:
    1. Choose a Country: Select US or Canada
    2. Enter an Area Code: Input your desired area code to search for available numbers
    3. Select a Phone Number: Pick from the list of available numbers matching your chosen area code
  • If no numbers are available for your preferred area code, you’ll need to search with a different area code

• Accessing the Phone Setup Wizard Later:

  • The wizard is also available in the Phone Numbers section of the AVA app. Simply click Setup Phone Number to begin

Why Area Codes Matter

• Localized Presence:

  Matching the area code of your phone number to the geographic region of your audience can increase trust and boost call pickup rates.

  • Example: If you’re targeting customers in Miami, using a 305 area code will make your calls feel more local and familiar.

• Strategic Outreach:

  Businesses operating in multiple regions can use unique area codes for each audience, creating a localized strategy for inbound and outbound communications.

Additional Information: International Numbers

1. International Area Codes via Twilio:
   • AVA-provided numbers are limited to US and Canadian area codes.
   • If you need a phone number with an international area code, you can purchase one through Twilio and import it into AVA.
2. Using International Numbers:
   • To make or receive calls in countries outside the US or Canada, use a Twilio phone number configured for that region.
   • Twilio numbers must have international calling functionality enabled through your Twilio account.

FAQs & Troubleshooting

Area Code Selection

What if no numbers are available for my desired area code?

If no numbers are available, try searching with a nearby area code or a broader region to find an available number.

Can I use an area code from a region where I don’t operate?

Yes, you can use any available area code for your AVA-provided phone number, even if it doesn’t match your physical location.

International Numbers

Can I get an international phone number through AVA?

No, AVA-provided numbers are limited to US and Canadian area codes. To use international area codes, you’ll need to purchase a Twilio number and import it into AVA.

What is the benefit of using an international area code?

Using an international area code allows you to localize your presence in another country, improving trust and engagement with that region’s audience.

Do AVA-provided numbers support international calling?

No, AVA-provided numbers only support calls within the US and Canada. For international calling, you must use a Twilio number with international functionality enabled.

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