Overview
AVA (Advanced Voice Assistant) is an AI-powered virtual agent designed to handle phone calls and web interactions on behalf of your business—24/7. Whether you’re a small business owner, a service provider, or an agency, AVA acts as your receptionist, sales rep, and support agent all in one. Think of AVA as a digital team member that never sleeps. It can answer inbound calls, qualify leads, book appointments, follow up with prospects, and even transfer live calls to your team when needed. It integrates seamlessly with tools like GoHighLevel (GHL), calendars, and CRMs, making it easy to automate your workflows without any coding or technical setup.💡 Why AVA?
Traditional sales and support teams are expensive and hard to scale. AVA gives you a plug-and-play solution that works around the clock, ensuring you never miss a lead or a customer inquiry again.
Key Capabilities
Inbound Call Handling
AVA acts as your 24/7 receptionist. It can:- Answer calls with a branded greeting
- Qualify and route callers based on their needs
- Schedule appointments directly into your calendar
- Transfer calls to your team when necessary
Outbound Projects
Need to follow up with leads or re-engage old contacts? AVA can:- Run outbound call campaigns using prebuilt scenarios
- Qualify leads and book meetings
- Leave voicemails or send follow-up messages
- Work through your contact list automatically
- Send voicemails and log call details
Lead Nurturing & Follow-ups
AVA doesn’t just make calls—it builds relationships. It can:- Follow up after meetings or missed calls
- Re-engage cold leads with personalized messages
CRM & Workflow Integration
AVA integrates with platforms like GoHighLevel to:- Send reminders and confirmations
- Trigger automations based on call outcomes
- Log call data, transcripts, and recordings
- Sync with your CRM to keep contact records up to date
Web Widget Support
Turn your website into a Smart Website by embedding AVA directly onto your site. Visitors can:- Request a callback
- Ask questions
- Book appointments
- Engage in real-time conversations
🧠 Smart Website Advantage
Websites with AVA can lead to higher engagement and conversion rates because visitors can interact naturally—just like talking to a real person.
Who Is AVA For?
- Agencies looking to offer white-labeled AI calling services to clients
- Small businesses that want to automate customer communication
- Sales teams needing help qualifying and booking leads
- Support teams aiming to reduce missed calls and improve response times
Get Started
Ready to see AVA in action? Try our Virtual Support Agent or visit thinkrr.ai to learn more.FAQs & Troubleshooting
General Questions
What is AVA and how does it work?
What is AVA and how does it work?
AVA is an AI-powered voice assistant designed to handle phone calls and web interactions for your business. It operates using prebuilt conversational flows, known as Scenarios, allowing the AI to respond to callers, qualify leads, book appointments, transfer calls, or leave voicemails — all without human intervention.
Can AVA handle both inbound and outbound calls?
Can AVA handle both inbound and outbound calls?
Yes. AVA supports both inbound call handling (acting as your virtual receptionist) and outbound campaigns (proactively reaching out to leads or contacts based on your project setup).
Does AVA integrate with my CRM or calendar?
Does AVA integrate with my CRM or calendar?
AVA integrates directly with GoHighLevel (GHL) and syncs with your calendar to enable real-time appointment scheduling. It also logs call outcomes, data, and transcripts directly into your CRM workflows, ensuring all contact records stay updated.
Do I need technical skills to set up AVA?
Do I need technical skills to set up AVA?
No technical expertise is required. AVA is designed to be plug-and-play, with easy configuration through templates and guided setup steps. You can launch your first agent or project in just a few minutes.
Can I customize AVA’s voice and behavior?
Can I customize AVA’s voice and behavior?
Yes. AVA offers various voice agent options, with different tone, personality, and language.
Configuration & Setup
What are Scenarios and how do they work?
What are Scenarios and how do they work?
Scenarios are prebuilt conversational flows that determine how AVA interacts with your callers. Each Scenario outlines the logic your AI agent will follow — for example, qualifying leads, booking appointments, or leaving voicemails. You can select from templates or customize your own.
How do I set up an inbound agent versus an outbound project?
How do I set up an inbound agent versus an outbound project?
- Inbound agents are configured in the Home screen section and are designed to handle incoming calls as your virtual receptionist.
- Outbound projects are created under Outbound Projects, where you select a Scenario and define a contact list for AVA to call.
Can I use my own phone number with AVA?
Can I use my own phone number with AVA?
AVA requires Twilio-connected phone numbers for full functionality. Lead Connector numbers are not supported. Make sure your Twilio account is properly integrated before launching your campaigns.
Is calendar integration required for booking flows?
Is calendar integration required for booking flows?
Calendar integration is optional depending on the scenario chosen, but necessary if your Scenario involves appointment scheduling. AVA can sync with tools like Google Calendar or Outlook to manage bookings, send confirmations, and handle reschedules automatically via CRMs such as GHL.
Usage and Results
Where can I view my call history and performance data?
Where can I view my call history and performance data?
Call outcomes, transcripts, and analytics are available directly in the AVA Dashboard under Call History and Campaign Analytics. You can filter data by project, status, or date to track performance effectively.
Can I export call logs, transcripts, or booking results?
Can I export call logs, transcripts, or booking results?
Yes. AVA allows you to export your call logs, conversation transcripts, and booking reports for internal review, client reporting, or data analysis.
What happens if I run out of minutes on my plan?
What happens if I run out of minutes on my plan?
If your account reaches its allocated minute limit, outbound campaigns and inbound calls will pause. You can upgrade your plan or purchase additional credits at any time to restore service.
Can I track appointment bookings made through AVA?
Can I track appointment bookings made through AVA?
Yes. Bookings made by your AI agents will appear in your connected calendar and can also be tracked through your AVA project analytics and call outcomes.
For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.