Overview

The Google Calendar integration allows you to connect your Google account directly to AVA so your inbound agents and outbound scheduler scenarios can create events in your calendar. This integration works across all plans — for both Business and Agency. Once connected, your Google Calendar will be available as a selectable option in any scheduler scenario or inbound agent with meeting-booking capabilities.

Connection Steps

1

Click Profile Settings

In the Ava home screen, navigate to your profile icon at the bottom of the sidebar and click Profile Settings.
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2

Select the 'Calendars' Tab

Open the Calendars section within your profile to manage your calendar connections.
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3

Click 'Connect'

Locate the Google Calendar option and click Connect.
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4

Proceed with the Google account permissions flow

  1. Select the Google account you wish to connect.
  2. Grant the requested permissions to Ava by confirming in the Google OAuth window.
  3. Complete the process to authorize access.
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5

Use your connected calendar in Ava

Once your account is successfully connected, it will appear in the calendar selection fields across:
  • Outbound scheduler scenarios
  • Inbound agents with meeting-booking capabilities
    Choose it from the dropdown in any scheduler or inbound agent configuration.
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White-Label Considerations

If you are an Agency Unlimited user and plan to enable white-labeling:
  • Any existing Google Calendar connections (in your account or sub-accounts) must be disconnected first.
  • You will not be able to enable white-label until Google Calendar is removed from all active projects and agents across all sub-accounts.
  • Attempting to white-label while Google Calendar is still connected will display a modal instructing you to disconnect before proceeding.

FAQs


For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support. If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at hello@thinkrr.ai.