Customer Service Automation

AVA Voice AI platform automates customer service, ensuring consistent and scalable support while reducing operational costs.

Details

The Customer Service Automation feature with AVA enables businesses to offer consistent, 24/7 customer service. It automates repetitive tasks, ensuring there is always a representative available for customer calls. Whether it’s answering queries, scheduling appointments, or transferring calls, AVA allows your business to provide a seamless customer experience without needing 24-hour human staffing.

Always-On Service

• AVA agents are available 24/7, ensuring no call goes unanswered.
• Even during off-hours, customers can receive assistance, schedule appointments, or leave important details for follow-up.

Inbound Call Management

• Real-Time Bookings: AI agents can check calendar availability and book appointments during the call.
• Call Transfers: Seamlessly forward calls to a human representative or other specialized AI agents.
• Representative Notifications: Keep team members updated on critical calls or inquiries via email notifications.

Outbound Call Automation

• Tailored outbound campaigns allow AI agents to reach out to customers based on predefined scenarios, such as scheduling, follow-ups, or lead qualification.
• Call outcomes—like status, sentiment, and summaries—can drive automated workflows for enhanced engagement.

Automated Onboarding

• Use AVA to guide customers through onboarding processes step-by-step, ensuring they receive accurate and consistent information.
• Example: A SaaS company can have AVA walk new clients through account setup, troubleshooting, and feature overviews during a single call.

Workflow Integration with GHL

• Integrate AVA with GHL to automate tasks based on call outcomes.
  • Example: Trigger follow-up emails for “Meeting Booked” calls or nurture campaigns for “Callback” statuses.
• Automatically log call data, such as summaries, sentiment, and booking details, into your CRM.

Consistency in Service

• Unlike human agents, AVA maintains the same tone, professionalism, and accuracy on every call.
• Language support and standardized training ensure customers receive consistent answers, regardless of the time or complexity of the query.

Scalability Without Added Costs

• AVA can handle multiple calls simultaneously, enabling businesses to scale operations without increasing staffing costs.
• Perfect for growing companies that need to maintain high levels of customer support as their client base expands.

FAQs & Troubleshooting

General Questions

What is the main advantage of using AVA for customer service automation?

AVA ensures 24/7 availability, consistent service quality, and reduced operational costs by automating routine customer interactions.

How does AVA improve the customer experience?

By eliminating wait times, providing accurate information, and ensuring consistent interactions, AVA enhances customer satisfaction and trust.

Configuration

How do I set up an inbound agent?

• Navigate to the Inbound Agent Setup section in AVA.
• Assign a phone number, configure greeting and representative details, and define the agent’s primary goal (e.g., booking appointments, answering FAQs).

Can I customize the actions AVA takes during a call?

Yes, you can configure actions like call forwarding, real-time bookings, and notifications. Future updates will include sending emails and text messages during calls.

How do I integrate AVA with my GHL workflows?

• Add AVA as an Action or Trigger in your GHL Workflow Builder.
• Use call outcomes, such as “Meeting Booked,” to drive follow-ups or data logging. Refer to the Integrating With GHL help docs for more details.

Usage and Results

How does AVA handle high call volumes?

AVA supports concurrent calls, ensuring no customer waits on hold. This scalability allows businesses to serve more customers without increasing staffing costs.

Can I track customer interactions managed by AVA?

Yes, all calls are logged in the Call History section, complete with summaries, sentiment analysis, and call status for review, and also available in GHL via the AVA action/trigger payload.

What happens if AVA cannot resolve a customer query?

AVA can transfer the call to a human representative or log the query for follow-up, ensuring no issue is left unresolved.

---

For additional questions or guidance, try using our Virtual Support Agent! Available 24/7 to help resolve most issues quickly at thinkrr.ai/support.

If you still need assistance, visit our support site at help.thinkrr.ai and submit a Ticket or contact our team directly at [e-mail].